Frequently Asked Questions

Solar in General

There are multiple benefits from getting a solar PV system. The most obvious one is reduced electricity costs for years to come. Additional benefits are being more sustainable, increased property value, reduced dependence on the electricity grid, etc. Contact us today to know more on how you can receive these benefits too.

Yes, solar does work when there is considerable shading, however the output is lesser than when there is complete sunshine. In areas where there is considerable shading, our assessor would search for an alternative spot on your roof and/or propose optimizers and/or micro-inverters which optimise the electricity produces by the solar panels.

In general, yes, the age of the roof/complexity doesn’t make a difference for getting solar, however our assessors would conduct an end-to-end site assessment to verify if the roof would be strong enough to hold the weight of the panels. Alternatively, the assessor might suggest an alternative roof e.g. shed/granny flat, etc for the installation of the solar panels.

Yes, solar panels do produce electricity during winters, however the output is lesser than that during summers. This is because the intensity of the sunlight reaching the solar panels is much lesser which directly contributes to the diminished solar electricity production during winters.

Yes, the roof direction is a key factor for getting solar. Australia is situated in the southern hemisphere and as a result, and roof facing north would get sunshine throughout the day, i.e. when it rises in the east until it sets in the west. As a result, any roof facing north is most ideal for a solar PV system installation. Next, between east and west, the western roof is preferred as the sun is in the west for a longer time (especially during the summers). South is generally not preferred, unless there is absolutely no other alternative and even then, the panels would be installed on tilts facing the north direction.

There are 2 main components of a solar PV system:

1. Solar Panels: This component is usually placed on the roof and converts sunlight into direct current (DC) electricity. Each panel has a wattage e.g. 400 W. The total number of these panels connected multiplied by the wattage of an individual panel is the total size of the solar system installed. E.g 20 panels, each 400 W = 8 kW solar PV system

2. Inverter: This component is usually place near the meter box/switchboard and convert the direct current electricity produced by the panels into usable alternating current electricity. The inverter to be selected will depend on the size of the solar PV system and number of electricity phases on the property.

Product warranty is the warranty that guarantees the product will continue working until the period expires.

Performance warranty is the warranty that guarantees the product will deliver a percentage of its rated output until the period expires, based on a linear degradation model.

Feed-in tariffis the amount paid by your electricity retailer for any additional solar generated and sent back to the grid. There is a minimum threshold set by each state authorities for the value of feed-in tariff, however some electricity retailers can give you a better rate. Whether feed-in tariff is worth it or is it better to store that extra electricity in an energy storage system depends on each individual circumstance, which our assessors would discuss with you.

Solar Panels

There are several companies that produce quality solar panels. Some of the popular brands are Trina Solar, REC, QCells, Sunpower, Jinko Solar, Longhi, Seraphim and Canadian to name a few.

Yes absolutely, you can discuss your chosen brand of choice (subject to stock availability). If you don’t know much about the brands, don’t worry! Depending on whether the objective is to construct a top-of-the-range system or a quality budget system, we assist you in picking the right panels for your needs. Working with different panels every day, we can recommend the right brand and model of the panels.

When we provide you with a proposal with the selected products, you will be able to view/download the data sheets of the relevant panels. If you are curious to get or discuss a data sheet of any particular product, please do not hesitate to get in touch.

The warranty of the panels depends on the brand and model you choose. We deal with only brands that provide at-least 10 years of product warranty and 25 years of performance warranty. When we discuss your solar upgrade, we will provide with warranty data sheets applicable for your solar system.

Inverters

There are several companies that produce quality solar inverters. Some of the popular brands are Fronius, SolarEdge, SMA, Sungrow, Growatt, Goodwe and Enphase to name a few.

Yes absolutely, you can discuss your chosen brand of choice (subject to stock availability). If you don’t know much about the brands, don’t worry! Depending on whether the objective is to construct a top-of-the-range system or a quality budget system, we assist you in picking the right inverter for your needs.

When we provide you with a proposal with the selected products, you will be able to view/download the data sheets of the relevant inverter. If you are curious to get or discuss a data sheet of any particular inverter, please do not hesitate to get in touch.

Hybrid inverters are battery-ready inverters that enable direct connection of a battery storage system. When we discuss your tailor-made solar system, we will advise you if a hybrid inverter is required for the proposed installation.

The warranty of the panels depends on the brand and model you choose. We deal with only brands that provide at-least 10 years of product warranty. When we discuss your solar upgrade, we will provide with warranty data sheets applicable for your solar system.

Energy Storage

There are several companies that produce quality energy storage solutions. Some of the popular brands are Tesla, AlphaEss, Sonnen, BYD, and Growatt, to name a few.

Yes absolutely, you can discuss your chosen brand of choice (subject to stock availability). If you don’t know much about the brands, don’t worry! Depending on whether the objective is to construct a top-of-the-range system or a quality budget system, we assist you in picking the right inverter for your needs.

The rate of return would depend on which battery you would get. In general, the rate of return of a battery is about 5-6 years for AlphaESS, even more if you want to opt for a more premium battery like Sonnen or Tesla.

Good question! That entirely depends on your electricity usage patterns and which battery you choose. If you have considerable night time usage, then batteries might be a good option to offset your electricity charges. A more expensive battery would increase your payback period and reduce your return on investment. Our assessor will discuss all options with you to aid you in making an informed decision

The warranty period depends on which battery you select. In general most of the batteries have fairly long warranty periods of about 10 years.

Yes ofcourse!In most cases, we would need to install an additional part called an “ac/dc coupling” between the inverter and the battery. This part helps convert the outputAC electricity from the inverter to DC electricity for storage in the battery and vice-versa when the battery power is being used. In case your existing inverter is a hybrid inverter, this additional ac/dc coupler is not needed as it is inbuilt in the hybrid inverters.

Process with Krypton

Visit our ‘Contact Us’ page to drop in an inquiry and receive a call back. Alternatively call us on VIC - (03) 9000 0083 / NSW - (02) 8000 0046 or send us an email on [email protected]

We visit your site (home or business) and conduct an inspection. This inspection includes three components – Energy, Property, Report. The energy part of the assessment includes going through your bill, interval data & nature to understand your energy needs and requirements. The property part of the assessment includes checking the property circumstances to plan any upgrades. Finally, the assessor would provide a report that provides recommendations on upgrades to meet energy needs and reduce costs. The products proposed could be a mix of lighting, heating, and solar solutions. The report would contain a visualization of your financial summary with the proposed upgrades. The assessor would also provide you with a no obligatory quote and match you to applicable incentives or rebates.

Give us a ring or drop in an inquiry. We will book a time with you to conduct a site assessment and provide you with a quote based on your bespoke requirements.

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An electrical inspector would visit you and check the safety of the solar system. After that, you will receive a certificate of electrical safety, warranty sheets & product manuals. We will simultaneously initiate the grid connection of your installed solar system with your distributor/retailer.

No, in most cases you will not need to contact your retailer of supplier at any time. Before we install the solar system, we will seek the necessary pre-approvals and after the installation, we will liaise with them to get your solar system connected to the grid.

Rebates & Finance

Yes, with a combination of financial incentives and finance plans, we can tailor make a system where you have no upfront costs. In such a case, our objective is to work out a system in which the monthly savings exceed the repayment costs making you cash flow positive from Day 1

Solar PV installs are eligible for STC certificates which is a form of incentive provided by the federal government. Apart from this, you could be eligible for other state government rebates depending on your location and other circumstances.

STC or small technology certificates which is equal to 1 megawatt of renewable electricity generated or displaced by eligible renewable energy systems. So, depending on the type of energy upgrade you are undertaking, you might be eligible for STC certificates. STC certificates are traded in the energy market and their price varies.

Yes, absolutely. We will work with you to understand your circumstances and let you know of rebates that you could be eligible for.

Businesses have several benefits including STC/LGC certificates and state government rebates apart from other financial incentives like instant asset write-off and subsidized green loans. Contact us to discuss how you can make your solar system cash flow positive.

Hot Water Systems

Heat pumps absorb warmth from the air and transfer it to heat water. They operate on electricity but are about three times more efficient than a traditional electric water heater system. These systems work in a similar way to reverse-cycle air conditioners when run on a heating cycle, but heat water instead of the air inside your home. There are two main types of heat pump systems – Integrated and Split System. Visit the ‘Hot Water Systems’ page to see more.

We upgrade existing electric hot water systems (subject to eligibility and site requirements being met) with the heat pump based hot water system to reduce your monthly water heating costs. We use your existing plumbing to conduct the upgrade.

Yes! If you are situated in Victoria, you could get a heat pump upgrade done for free if you meet eligibility and site requirements. If you are situated in NSW, you could get a heat pump upgrade done for $33 (mandatory co-payment charges) if you meet eligibility and site requirements. Contact us now to check if you are eligible.

The tanks come with a manufacturer’s warranty of 5 years and heat pumps for 2 years. We provide workmanship warranty for 2 years too.

Yes, their operating range is between -7°C and 40°C which makes it suitable for more regions across Australia. The systems also provide frost protection

The hot water will be stored at a temperature of 60°C to prevent any bacterial growth. The temperature of the water that reaches the taps can be set between 50°C and 60°C

The heat pumps do not use a heating element like the traditional electric systems. They use the split system technology to compress the heat in the surrounding air to heat water. This fascinating technology can help you save up to 70-80% on your water heating costs.

Yes definitely. You can you save up to 70-80% on your water heating costs every month. With escalating energy prices, this is one of the easiest ways to cut back on your costs.