- When you enquire about our services or when you become a client of Krypton
Group Pty Ltd, a record is made which includes your personal information.
- The type of personal information that we collect will vary depending on the
circumstances of collection and the kind of service that you request from us, but will
typically include:
- your name, e-mail, postal address and other contact details;
- information about your property (roof type, storeys & any other site specific
details required for the installation)
- your professional details; and
- any additional personal information you provide to us, or authorise us to
collect, as part of your interaction with Krypton Group Pty Ltd.
3.2. Prospective employees or applicants
- We collect personal information when recruiting personnel, such as your name,
contact details, qualifications and work history. Generally, we will collect this
information directly from you.
- We may also collect personal information from third parties in ways which you
would expect (for example, from recruitment agencies or referees you have
nominated). Before offering you a position, we may collect additional details such
as your tax file number and superannuation information and other information
necessary to conduct background checks to determine your suitability for certain
positions (for example, positions which involve working with children).
3.3. Other individuals
- Krypton Group Pty Ltd may collect personal information about other individuals who
are not clients of Krypton Group Pty Ltd. This includes customers and members of
the public who participate in events we are involved with, individual service
providers and contractors to Krypton Group Pty Ltd, and other individuals who
interact with Krypton Group Pty Ltd on a commercial basis. The kinds of personal
information we collect will depend on the capacity in which you are dealing with
Krypton Group Pty Ltd.
- If you are participating in an event we are managing or delivering, we may take
images or audio-visual recordings which identify you.
- In limited circumstances, Krypton Group Pty Ltd may collect information which is
considered sensitive information. For example, if you are injured at an event
promoted or delivered by Krypton Group Pty Ltd we may collect health information
about you in an emergency or otherwise with your consent.
- We may collect personal information about children (for example, when children
participate in events we are involved with). Where children do not have sufficient
maturity and understanding to make decisions about their personal information, we
will require their parents or guardians to make decisions on their behalf.
- You can always decline to give Krypton Group Pty Ltd any personal information we
request, but that may mean we cannot provide you with some or all of the services
you have requested. If you have any concerns about personal information we have
requested, please let us know.
Visitors to our websites
The way in which we handle the personal information of visitors to our websites is
discussed below.
4. How and why does Krypton Group Pty Ltd collect and use your personal information?
- Krypton Group Pty Ltd collects personal information reasonably necessary to carry out our
business, to assess and manage our clients' needs, and provide services including Energy
consultation, solar PV & storage installation, heat pump installation. We may also collect information to fulfil administrative functions associated with these services, for example
billing, entering into contracts with you or third parties and managing client relationships.
- The purposes for which Krypton Group Pty Ltd usually collects and uses personal
information depends on the nature of your interaction with us, but may include:
- responding to requests for information and other general inquiries;
- managing, planning, advertising and administering programs, events, competitions
and performances;
- researching, developing and expanding our facilities and services;
- informing you of our activities, events, facilities and services;
- recruitment processes (including for volunteers, internships and work experience);
- responding to enquires and complaints; and
- Delivering to you our products and services in the best possible manner.
- Krypton Group Pty Ltd generally collects personal information directly from you. We may
collect and update your personal information over the phone, by email, over the internet or
social media, or in person. We may also collect personal information about you from other
sources, for example:
- our affiliated and related companies; and
- third party suppliers and contractors who assist us to operate our business.
- Krypton Group Pty Ltd also collects and uses personal information for market research
purposes and to innovate our delivery of products and services.
5. How does Krypton Group Pty Ltd interact with you via the internet?
- You may visit our website (https://www.kryptongroup.com/) without identifying yourself. If
you identify yourself (for example, by providing your contact details in an enquiry), any
personal information you provide to Krypton Group Pty Ltd will be managed in accordance
with this Privacy Policy.
- Krypton Group Pty Ltd's website uses cookies. A “cookie” is a small file stored on your
computer's browser, which assists in managing customised settings of the website and
delivering content. We collect certain information such as your device type, browser type,
IP address, pages you have accessed on our websites and on third-party websites. You
are not identifiable from such information.
- You can use the settings in your browser to control how your browser deals with cookies.
However, in doing so, you may be unable to access certain pages or content on our
website.
- Krypton Group Pty Ltd's website may contain links to third-party websites. Krypton Group
Pty Ltd is not responsible for the content or privacy practices of websites that are linked to
our website.
6. Can you deal with Krypton Group Pty Ltd anonymously?
Krypton Group Pty Ltd will provide individuals with the opportunity to remain anonymous or use a
pseudonym in their dealings with us where it is lawful and practicable (for example, when making
a general enquiry). Generally, it is not practicable for Krypton Group Pty Ltd to deal with
individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal
information about you, you may be unable to utilise our services or participate in our events,
programs or activities we manage or deliver.
7. How does Krypton Group Pty Ltd hold information?
- Krypton Group Pty Ltd stores information in paper-based files or other electronic record
keeping methods in secure databases (including trusted third party storage providers
based in Australia or overseas). Personal information may be collected in paper-based
documents and converted to electronic form for use or storage (with the original paper-
based documents either archived or securely destroyed). We take reasonable steps to
protect your personal information from misuse, interference and loss and from
unauthorised access, modification or disclosure.
- Krypton Group Pty Ltd maintains physical security over paper and electronic data stores,
such as through locks and security systems at our premises. We also maintain computer
and network security, for example, we use firewalls (security measures for the internet)
and other security systems such as user identifiers and passwords to control access to our
computer systems.
- Our websites do not necessarily use encryption or other technologies to ensure the secure
transmission of information via the internet. Users of our websites are encouraged to
exercise care in sending personal information via the internet.
- We take steps to destroy or de-identify information that we no longer require.
8. Does Krypton Group Pty Ltd use or disclose your personal information for direct marketing?
- Krypton Group Pty Ltd may use or disclose your personal information for the purpose of
informing you about our services, upcoming promotions and events, or other opportunities
that may interest you. If you do not want to receive direct marketing communications, you
can opt-out at any time by contacting us using the contact details below.
- If you opt-out of receiving marketing material from us, Krypton Group Pty Ltd may still
contact you in relation to its ongoing relationship with you.
9. How does Krypton Group Pty Ltd use and disclose personal information?
9.1. For clients
The purposes for which we may use and disclose your personal information will depend on
the services we are providing you. For example, if you have engaged us to deliver a service,
we may disclose information about you to service providers where this is relevant to our
services.
9.2. For customers and participants
If you are a customer or participant in an event, we may disclose your personal information
to our clients and venues where this is reasonably necessary for, and relevant to, the
delivery of the event. We may use images or audio-visual recordings which identify you for
promotional purposes where you would reasonably expect this to occur.
9.3. Disclosure to contractors and other service providers
- Krypton Group Pty Ltd may disclose information to third parties we engage in order
to provide our services, including contractors and service providers used for data
processing, data analysis, customer satisfaction surveys, information technology
services and support, website maintenance/development, printing, archiving, mail-
outs, and market research.
- Personal information may also be shared between related and affiliated companies
of Krypton Group Pty Ltd, located in Australia or overseas.
- Third parties to whom we have disclosed your personal information may contact you
directly to let you know they have collected your personal information and to give you
information about their privacy policies.
9.4. Use and disclosure for administration and management
Krypton Group Pty Ltd will also use and disclose personal information for a range of
administrative, management and operational purposes. This includes:
- administering billing and payments and debt recovery;
- planning, managing, monitoring and evaluating our services;
- quality improvement activities;
- statistical analysis and reporting;
- training staff, contractors and other workers;
- risk management and management of legal liabilities and claims (for example,
liaising with insurers and legal representatives);
- responding to enquiries and complaints regarding our services;
- obtaining advice from consultants and other professional advisers; and
- responding to subpoenas and other legal orders and obligations.
9.5. Other uses and disclosures
We may use and disclose your personal information for other purposes explained at the time
of collection or otherwise as set out in this Privacy Policy.
10. How can you access or seek correction of your personal information?
- You are entitled to access your personal information held by Krypton Group Pty Ltd on
request. To request access to your personal information please contact our privacy officer
using the contact details set out below.
- You will not be charged for making a request to access your personal information but you
may be charged for the reasonable time and expense incurred in compiling information in
response to your request.
- We will take reasonable steps to ensure that the personal information we collect, use or
disclose is accurate, complete and up-to-date. You can help us to do this by letting us
know if you notice errors or discrepancies in information we hold about you and letting us
know if your personal details change.
- However, if you consider any personal information we hold about you is inaccurate, out-of-
date, incomplete, irrelevant or misleading you are entitled to request correction of the
information. After receiving a request from you, we will take reasonable steps to correct
your information.
- We may decline your request to access or correct your personal information in certain
circumstances in accordance with the Australian Privacy Principles. If we do refuse your
request, we will provide you with a reason for our decision and, in the case of a request for
correction, we will include a statement with your personal information about the requested
correction.
11. What should you do if you have a complaint about the handling of your personal information?
- You may contact Krypton Group Pty Ltd at any time if you have any questions or concerns
about this Privacy Policy or about the way in which your personal information has been
handled.
- You may make a complaint about privacy to the privacy officer at the contact details set out
below.
- The privacy officer will first consider your complaint to determine whether there are simple
or immediate steps which can be taken to resolve the complaint. We will generally respond
to your complaint within a week.
- If your complaint requires more detailed consideration or investigation, we will
acknowledge receipt of your complaint within a week and endeavour to complete our
investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather
relevant facts, locate and review relevant documents and speak with individuals involved.
- In most cases, we will investigate and respond to a complaint within 30 days of receipt of
the complaint. If the matter is more complex or our investigation may take longer, we will
let you know.
- If you are not satisfied with our response to your complaint, or you consider that Krypton
Group Pty Ltd may have breached the Australian Privacy Principles or the Privacy Act, a
complaint may be made to the Office of the Australian Information Commissioner. The
Office of the Australian Information Commissioner can be contacted by telephone on 1300
363 992 or by using the contact details on the website (www.oaic.gov.au).
12. How changes are made to this Privacy Policy?
Krypton Group Pty Ltd may amend this Privacy Policy from time to time, with or without notice to
you. We recommend that you visit our website (https://www.kryptongroup.com/) regularly to keep
up to date with any changes.
13. How can you contact Krypton Group Pty Ltd?
The contact details for Krypton Group Pty Ltd are:
- Krypton Group Pty Ltd privacy officer: Snehal Chetti
- 408/ 235 Queen St, Melbourne, Victoria, 3000
- [email protected]
This Privacy Policy was last updated on 10th March 2022